Delivery · Packaging · Returns

Shipping & Returns

Last updated · 16 June 2026

Every print is made to be owned for a long time — so it leaves us protected, tracked, and exactly as accurate as the machine it honours. Here's precisely what to expect, and what happens in the rare case something goes wrong.

Where we ship

We ship worldwide. If your country isn't selectable at checkout yet, it means we haven't opened fulfilment there — join the waitlist on the product page and you'll get first access (and a launch discount) the moment we do.

Shipping cost

• United States: free tracked shipping.
• Europe & UK: $12.50 for the first print, then $5 for each additional print.
• Canada: $6 for the first print, then $3 for each additional print.
• Rest of the world: $8 for the first print, then $3 for each additional print.

Rates are in USD and calculated automatically from your delivery country at checkout. Switch currency in the header and they convert with everything else.

Processing & production time

Orders are prepared within 1–3 business days. You'll receive a confirmation email when your order is placed, and a second email with tracking the moment it ships.

Delivery estimates

• United States: 3–5 business days after dispatch
• Europe: 7–14 business days after dispatch
• Rest of world: 10–20 business days after dispatch

These are estimates after dispatch, not guarantees — carrier and customs timelines can vary. Total time to your door is processing time plus the delivery window above.

How your print is packaged

Prints ship rolled inside a rigid, crush-proof tube — never folded. The tube is sealed against moisture and built to survive transit, because a print that arrives bent is a print that failed at the only job that mattered. This is the part most sellers cut corners on. We don't.

Tracking

Every order ships with tracking. If your tracking hasn't updated within 5 business days of dispatch, email us and we'll chase the carrier for you.

Customs, duties & taxes (international)

Your print is made to order. Where it's produced within the destination region, it isn't imported across a customs border and no import duty applies. For orders that do cross a customs border, the destination country may charge import duties, VAT, or other taxes — for example, from 1 July 2026 the EU applies a small flat customs duty to goods imported into the EU from outside the region. Any such charges are set by your local customs authority and are the recipient's responsibility unless we state at checkout that they're included. We can't predict or control them.

Damaged or lost in transit

If your print arrives damaged, send us a photo within 30 days of delivery and we'll send a free replacement — no return shipping, no argument. If a parcel is confirmed lost by the carrier, we'll replace it or refund it in full. Standing behind the print after it leaves us is the whole point.

Returns & your right to cancel

Every order is covered by our 30-day money-back guarantee: if you're not happy for any reason, email us within 30 days of delivery and we'll refund or replace it. If you're shopping from the EU/EEA, you additionally have a statutory 14-day right of withdrawal from the day you receive your order.

How to start a return

Email orders@pistonsprint.com with your order number. We'll send return instructions.

Condition

Returned prints must be in original, resalable condition (undamaged, unmarked). Return shipping is covered by the buyer, unless the item arrived damaged or incorrect.

Refunds

Once your return arrives and is checked, we issue your refund to the original payment method within 5–10 business days. Damaged-on-arrival cases are resolved with a replacement or refund without requiring a return, as above.

Exceptions

None — every print is covered by the policy above.